Professionals in Medicine, Social Work, Law, Psychology etc are consultants to Lifeline. Its listeners are ordinary people who go through a rigorous 3 month Preparation Programme and operate strictly according to its Principles & Practices and Policies.
Referrals to Lifeline consultants are made when needed given the caller's permission. Lifeline's confidentiality rules are strictly obeyed. We do not refer without the caller's permission. A Lifeline listener is assigned to the caller and provides support whilst the person goes through the process with the professional.
Referrals are also made to other NGOs for example, Alcoholics Anonymour, Rape Crisis Centre when needed. A Directory of available resources is kept and regularly updated to ensure that when assistance is needed it can be easily accessed.